30 November 2012

Why choosing the right baby equipment Hirer is important…

Why choosing the right baby equipment Hirer is important…

Just received this feedback from a customer, 26.11.2012
I just wanted to commend Cathy from your Perth Airport service. 2 weeks ago, I travelled to Perth with a very young baby as a naive and nervous first time mother.
I spoke with Cathy on the phone prior to the trip to organise to hire a pram. She was wonderful and filled me with confidence. Nothing was too hard, despite the short notice I gave her. But I was really impressed when I finally met her to pick the pram up. The pram was in amazing condition – it looked like it had never been used. Cathy also took a peek in our car, as she was curious about what car seat the car company had given us. To her (and then our) horror, the baby capsule, which we had noted was fairly cruddy looking, was incredibly far out of AS compliance and in no way road worthy. Cathy even showed me the manufacture date – the capsule was in excess of 15 years old! Cathy said she could not in good conscience let us use the seat, and hired us a capsule (that again looked brand new), FOR FREE. She also took the issue up with the hirer (as she knew it was inconvenient for us), made sure they were aware of their obligations and she destroyed the capsule so it could not be hired to anyone else.
I was so impressed that Cathy put the safety of our child above all else, and the level of attention to detail and service she provided was extraordinarily high. Cathy, and your organisation, should be commended for your fantastic service and to its concern about safety and standards across the entire industry. I will recommend you to all of my friends and acquaintances, and use you again myself in the future. Our heartfelt thanks, Elisabeth from Victoria

What this feedback highlights is that before you hire baby equipment ask yourself these simple questions…
• Does the equipment meet Australian Standards?
• Is the hirer fully insured for their products, just in case something happens?
• What is their policy regarding equipment cleaning and condition of the equipment?
• If something goes wrong, where can I escalate the issue and concerns too?
Unfortunately, in our industry (baby equipment hiring and restraint installations), it is too easy to set up a business without any training or compliance.
Some horror stories we hear include:
- Hirers hiring out extra mattresses and linen with portable cots – this is illegal, does not meet Australian Standards and is a major safety issue.
- Age of stock is not monitored.
- Child restraints are not compliant with Australian Standards – missing stickers and missing instruction books.
- No ongoing training and support for installations of child restraints – At Hire for Baby each Franchise owner and their staff that fit restraints are annually audited and training is a major part of our business.
At Hire for Baby, your child’s safety is our number one priority. We have policies and procedures in place and the branch owners are trained and supported by suppliers and Head office. The support and ongoing training is part of our ethos to keep up to date with changes in equipment standards and safety issues. Life is not perfect but if something does go wrong then we have processes in place that can remedy the issue.
Our Mission at Hire for Baby is:
Hire for Baby – Mission Statement
‘The needs of our clients come first’.
Hire for Baby strives to:
1. Provide prompt, caring customer service.
2. Provide safe, clean equipment in good working order.
3. Provide a valuable service at a competitive price.
4. Keep up to date with all aspects of equipment and car safety.
5. Make it easy for our clients to do business with us.